Refunds, Cancellations and Non-Payments Policy for PFC Programs

This policy applies to:

  • Recreational Programs

  • Development Programs

  • Competitive Programs

  • Goalie Training

  • PFC Academy

Refunds for camps and tournaments are outlined separately below.

Refunds

  • Refunds may be provided if a registrant is unable to participate in a Pinnacles FC program listed above.
  • All refund requests must be submitted in writing.

Please note: All TeamSnap transaction and processing fees are non-refundable and will be deducted from any approved refund.

If written notice is provided:

  • Within 14 days of the first session
    Full refund minus a $25 admin fee and non-refundable TeamSnap transaction fees
  • More than 14 days after the first session
    No refund

Medical Grounds (Illness or Injury)

Requests must be submitted in writing with documentation from a health professional

Where possible, PFC may:

  • Credit a future camp or program, or

  • Provide a pro-rated refund minus a $25 admin fee and non-refundable TeamSnap transaction fees

Cancellations

Pinnacles FC reserves the right to cancel a session due to circumstances beyond the Club’s control.
When possible, the Club will attempt to reschedule or make up the session later in the season.

Examples include, but are not limited to:

  • Extreme weather (wildfires, smoke, lightning, flooding, extreme heat)

  • Field or facility closures by the City or facility operator

  • Public health concerns or government-mandated restrictions

  • Unexpected staff shortages, including key coaching personnel

  • Regional emergencies (evacuation orders, road closures, access restrictions)

The Club will make every reasonable effort to notify registrants as early as possible and will only cancel when no alternative solution is feasible.

Non-Payment of Registration

To support families experiencing financial difficulty, Pinnacles FC offers instalment payment plans for seasonal registrations.

  • Two consecutive missed instalment payments, or

  • Non-payment of the final instalment without a confirmed registration cancellation

will result in:

  • A freeze on registration for future programs, camps, tournaments, or activities

  • Registration access restored once the outstanding balance is paid in full

Policy Review

This policy is reviewed annually to ensure alignment with:

  • Family needs

  • Club values

  • Financial sustainability

For questions or assistance, contact:
info@pinnaclesfc.ca

Soccer Camp & Pro D-Day Refund Policy

This policy applies to all Pinnacles FC camps and Pro D-Day programs.

Refund requests must be submitted in writing prior to the first day of camp.

Please note: All TeamSnap transaction and processing fees are non-refundable and will be deducted from any approved refund.

If written notice is provided:

  • More than 14 days before camp start

    • Full refund minus a $25 admin fee + non-refundable TeamSnap transaction fees

  • Less than 14 days before camp start

    • 50% refund minus a $25 admin fee + non-refundable TeamSnap transaction fees

  • After camp begins

    • No refund

 

Medical Grounds (Illness or Injury)

  • Requests must be submitted in writing prior to the last day of camp

  • Documentation from a health professional is required

  • Where possible, PFC may:

    • Credit a future camp or program, or

    • Provide a pro-rated refund minus a $25 admin fee + non-refundable TeamSnap transaction fees

Cancellations

The Club reserves the right to cancel a soccer camp due to circumstances beyond its control. In such cases, registered participants will be offered a full refund of camp fees (without deduction of the admin fee; TeamSnap transaction fees remain non-refundable) or the option of a full credit toward a future program.

  • Examples of uncontrollable circumstances include, but are not limited to:
  • Extreme weather conditions (e.g., wildfires, smoke advisories, lightning, flooding, or extreme heat)
  • Field or facility closures by the City or facility operator
  • Public health concerns, including disease outbreaks or government-mandated restrictions
  • Insufficient registration to safely or effectively run the camp
  • Unexpected staff shortages, including the unavailability of key coaching personnel
  • Regional emergencies (e.g., evacuation orders, road closures, or other access restrictions)

The Club will make every reasonable effort to notify registrants as early as possible and will only cancel the program when no alternative solution is feasible.